Shipping

Whispering Pines Alpaca Farm LLC’s products are packaged and shipped from New Jersey and we make every effort to ensure your order is packaged securely and shipped promptly.

Our packages are sent Monday - Saturday via USPS. Standard delivery is made via USPS and normally takes 5-7 business days.

We will ship In stock merchandise within 2 to 3 days from the date of order. Should something be out of stock or needs to be special ordered, we will notify the shopper to see if the shopper is willing to wait the time required for delivery. Sales will be billed at the time of shipment. Special orders are non-returnable. Sale items are also non-returnable and are final sale.

All items shipped to a New Jersey address are subject to a the current New Jersey sales tax. 

All shipping address must be to a physical address. For orders showing a PO BOX “ship to” address your order will ship via USPS and may incur delays.

Please notify us within 14 days from your order date if you do not receive your package.

Please do not refuse packages for any reason, as your account may incur additional charges. Should you have changed your mind between the time of order and the time your shipment arrives, please follow our RETURN POLICY steps.

Shipping costs are non-refundable for undelivered, unclaimed or returned packages, unless the error is our fault. We are not responsible for damages incurred during shipping or for packages delivered to an incorrect address.

This shipping policy pertains to customers located in the United States only.

Orders shipped to countries other than the USA will be shipped United States Postal Service Priority (USPS), regardless of the method chosen. Fees charged may be greater than the amount shown on the label as they include the additional shipping fees for handling and paperwork. Longer shipping times may apply. Tracking my not be available once package is outside the U.S. border.

Any and all customs charges are the responsibility of the buyer and USPS shall charge any charges of duty, customs, brokerage or other fees associated with an international order separately. Refusal of package will result in complete loss of purchase price, as items are not returned to us from countries outside the U.S.

For consumer protection, all orders are subject for review, including credit card authorization and address verification. As a result, on occasion there may be a slight delay in order processing; your patience is greatly appreciated.  

We will make every effort to quickly process your orders from December 15th through December 24th. USPS does not guarantee Express Delivery for this timeframe. Any delivery failure will not be the responsibility of Whispering Pines Alpaca Farm LLC, as we make every effort to ship timely for holidays.

While Whispering Pines Alpaca Farm, LLC works to assure timely shipment of your order, various factors can impact the carrier's ability to deliver within the expected time frame, including:  your location, weather, the carrier, holidays, and other unforeseen events that may delay shipping time.

Refunds for shipping, due to missed delivery dates or weather will not be issued.

Return Policy:

U.S. Customers may return or exchange new, unworn items at their own expense within 30 days of delivery for a full refund of the purchase price. (International orders cannot be returned at this time).

Please contact us immediately if there is a defect with your product.

Shipping return costs will be refunded only if the return is a result of merchant error.

We do offer an extended holiday return period. Items purchased between Thanksgiving and December 15th, will have an extended return until January 15th of the following year, to accommodate holiday gift giving. All other dates are subject to our standard 30-day policy.

Products returned must be received within 30 days of delivery (or by January 15th of following year for holiday returns) and we utilize USPS delivery receipts as date of delivery. 

Credits will be made to the originating form of payment only.

Requesting a Return:

Contact us by E-Mail – whisperingpinesalpcacafarm@gmail.com

Please include your order number, the item(s) you wish to return & the reason for your return in your email.

We apologize, but return requests without this necessary information will be declined.

Here are some simple steps to a successful return:

1)    Items must be returned, unworn/unused in their original product packaging, with all HANGTAGS ATTACHED as sent.  While this product may not fit your needs, please be conscience of others, who may wish to purchase this item and send it back neatly.

2)    Please return your item(s) in a sound manner. Please use proper protection to insure your product is not damaged in transit.

3)    Please send your item(s) to us at the following address:

Whispering Pines Alpaca Farm LLC

63 Rittenhouse Road, Stockton, NJ 08559

4)    Please allow up to 7 days transit time for your item(s) to be received.

5)    Products returned must be received within 30 days of delivery. We utilize USPS delivery receipts as date of delivery.

Once your items are received, and reviewed, you will receive an email notifying you of your return status. Please allow 5-7 business days for any credit to be posted to your account. Although we credit right away, some institutions do not immediately credit card holders accounts. This 5-7 day time frame is reflective of their procedures.

Please note:

·       Shipping return costs will be refunded only if the return is a result of merchant error.

·       Refunds will not be given after 30 days.

·       Refunds will not be issued for items returned damaged by the recipient, returned unsalable, rolled up instead of neatly folded, out of their plastic bags or with hang tags removed, for any reason.

Extended holiday return period - Items purchased between Thanksgiving and December 15th will have an extended return until January 15th of the following year, to accommodate holiday gift giving. All other order dates are subject to our standard 30-day policy.

·       Credits will be made to the originating form of payment only.

Credit Cards Accepted

Please note that we accept American Express, Discover, MasterCard & Visa.

Order Cancellation Policies

Orders can be canceled within 24 hours or prior to shipment of your order.

If you would like to cancel an order, please contact us via email – whisperingpinesalpacafarm@gmail.com 

Warranties

We are so confident in our products that if for any reason, you don't like an item, you may return it for a full refund, shipping surcharges may apply. All terms of our "Return Policies" apply.

Store Privacy Policies

This is a safe store. No e-mail addresses or customer information is provided to any persons not affiliated with this site, other companies, or enterprises, for any reason. No account information is every shared, sold, or used outside of Whispering Pines Alpaca Farm LLC.

Design Rights / Photographs

All designs, text, photographs and imagery are proprietary of Whispering Pines Alpaca Farm LLC, and subject to intellectual property rights. Infringement on these rights will not be tolerated. 

We try our best to present colors showcased in our photographs as true as possible, however each monitor has its own color settings. We strive to name our colors so that they can be easily identified. 

Email Promotions & Marketing

When you make a purchase or fill a shopping cart on Whisperingpinesalpcacafarmstore.com you will be automatically added to receive our email promotions. We do not share your email address or contact information with any third parties or affiliates. Every email we send includes our full name, address and contact information so you can ensure that we are reputable company. 

If at any time, you wish to unsubscribe from our email list, you can do so.

Contact us

Please contact us via email – whisperingpinesalpacafarm@gmail.com for any questions or concerns. We will do our best and get back to you as soon as practicable.